We respect your right to privacy.
This Privacy Policy applies to your use of our website
1234neo.com/neoproviderenglish.
We will not collect any personally identifiable information about you unless it is in response to you using our website. The security of your personally identifiable information is extremely important to us.
This Privacy Policy is regularly reviewed to make sure that we continue to serve your privacy interests and we reserve the right to update it as we deem necessary.
Please review this Privacy Policy carefully. It should be read alongside the Terms. Unless otherwise defined, terms used have the same meaning as in the Terms.
If you have any questions, comments, or complaints about this Privacy Policy please contact us at the details set out below.
1. About UsIn this Privacy Policy, references to “we” or “us” are to N.E.O.PEOPLE a company incorporated in CZ (registered number 22662626) whose registered address is at Na Pokraji 2, Prague, Czech Republic.
2. What information we collect2.1. Registering with N.E.O.PEOPLE.
When you register on the N.E.O.PEOPLE Website, when you create and update your profile, and when you purchase Online Courses on the Website, we and third parties working with us will collect the following information:
- Name, email address (required)
- Home address, date of birth, telephone number, country of nationality, age (required for certain courses)
- Other personal data if you choose to register for a N.E.O.PEOPLE
- Data relating to your use of our Website and enrolment on Online Courses
2.2. Learning journey
When you are participating on N.E.O.PEOPLE an Online Course, we and third parties may collect and store the following additional information:
- Home address, date of birth, telephone number, country of nationality, age (required for certain courses)
- comments you voluntarily post while participating in online discussions with the Course educators and other Learners during the Course run
- any email communications with N.E.O.PEOPLE to seek user support or to send queries related to the Course
- any content submitted by you during the Course, such as written assignments, quizzes, and examinations, and the results of any assessments
- any data and documentation you submit in order to verify your identity where required to obtain a certificate or academic accreditation (collected by our third-party identity verification vendors who may store your information for the sole purpose of identification verification)
- responses you voluntarily provide to N.E.O.PEOPLE, the Course educators, or third parties in questionnaires, surveys, or user research that you participate in related to the Course
2.3. Accessing the Website
When you access the Website we may use cookies to track, collect, and aggregate information about your use of the Website, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed. This information may include IP addresses, and any information collected by cookies. This may also include information such as the time and length of visits to certain pages on our website and page interaction information. For more information on our use of cookies, please refer to our Cookies Policy.
2.6. Participating in research
When you participate in research with us, whether through a third party platform or with us directly, we collect the following information from you:
- Identity and contact data
- A record of your informed consent
- Data about you and your FutureLearn use
- Recordings from your research session, for example written notes, transcripts, question responses, interaction data, photographs, and audio, video and screen recordings.2.6 Using our CV and cover letter writing serviceWhen you use our CV and cover letter writing service, which is provided through a third party, we will collect any information in your CV and covering letter which may include the following:
- Biographical details
- Employment history
- Education history
3. How we use your information3.1. In providing our online services and products to you, we work with will collect, store, and use your personal information for the following purposes:
3.1.1. to manage your N.E.O.PEOPLE account;
3.1.2. to provide technical support to you;
3.2.3. to send you email notifications and updates about Courses you are enrolled on;
3.1.4. where you are invited by a Course provider or a third party institution such as your employer or a third party reseller to enrol on a Course or Courses, to allow that entity to enrol you on the Course or Courses, and to monitor and track your progress on the Course or Courses;
3.1.5. to contact you occasionally in order to invite you to share your opinions of and experiences with N.E.O.PEOPLE, and to publish customer reviews and ratings of our Courses on our Website or on other media channels;
3.1.7. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email and/or telephone communications with information, news, and offers of Courses on our Website and offers;
3.1.8. for creating prospective customer databases by matching demographic data from your depersonalised information with members of the general public;
3.1.9. to use your information in an aggregated format to identify trends on our website and trends in our customer database. We may use this information in an aggregated and anonymous format and may share this information with third parties;
3.1.10 to create a CV or cover letter and to provide feedback on a CV or cover letter;
3.1.11 where you request information on a particular course, course provider or type of study we will use your personal data to contact you regarding relevant educational opportunities.
4. Whom we may share your information withFor the above purposes, we may share your information with the third parties. Please note that any third parties’ use of your personal data will be governed by their own privacy policies and give rise to separate obligations under applicable data protection laws. We suggest that you carefully review any third party privacy policies that may apply to you.
5. Legal Basis for Processing Your InformationWe have several legal bases for collecting and using the personal information described above. They are:
6.1. Where the use of your personal information is necessary to perform our obligations under any contract with you (including providing you with access to Online Courses on the Website for which you have registered and/or made a purchase);
6.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to participate in research with us, receiving marketing and promotional communications for products on our Website
6.3. Where use of your personal information is necessary for purposes of pursuing N.E.O.PEOPLE’s legitimate interests, as long as these interests are not outweighed by your own interests, fundamental rights, or freedoms. For example, we will need to ensure that in these cases you would reasonably expect your personal information to be used, and that it would have a minimal impact on your personal privacy.
7. Storage and Security of Information All information is stored on our secure. When you register on the website, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
8. Data Retention8.1. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
8.2. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.
8.3. Where we have your personal data as a result of you participating in a research session with us we will retain your personal data for no more than two years after conducting the session the personal data pertains to.
9. Your Rights9.1. You have the following data protection rights:
9.1.1. As a user of the Website, you can edit your personal details via your profile page whenever you wish. We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.
9.1.2. You have the right to object to your personal data being used for direct marketing purposes including to personalise the course recommendations you see on our platform. You can exercise this right by contacting us using the contact details provided under the “Contact details” heading below. Where we have your personal data as a result of you participating in a research session with us we will never use such personal data for direct marketing purposes.
9.1.3. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information, request access to and to receive a copy of your personal data or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact details” heading below.
9.1.4. You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your Learner account page. You may also email us at 1234@1234neo.com in order to access, correct, or update your personal information on our systems. We will answer every email as promptly as possible.
9.1.4.1. You may ask us to delete or remove your personal data; to exercise your rights, contact us at
1234@1234neo.com9.1.5. If you have any privacy-related questions, you may contact us using the information provided below.
9.1.6. You have the right to complain to a data protection authority about our collection and use of your personal information.
10. ChildrenWe take seriously our legal obligation to protect the privacy of children. Accordingly, we do not knowingly collect or maintain personal information from persons under 16 years of age, and no part of the Website is directed to persons under 16 years of age. If you are under 16 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 16 years of age.
11. Contact detailsN.E.O.PEOPLE
Na Pokraji 2, Prague, Czech Republic.
a company incorporated in CZ , registered number 22662626 E-mail: 1234@1234neo.com
12. Updating this Privacy PolicyWe may update or amend this Privacy Policy from time to time, to comply with law, in accordance with best practice in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Online Courses and Content, and/or provide content in connection with the Online Courses and Content, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.
This page was last updated on 25 July 2024.